2011年4月20日星期三

US orders airlines, the state charges clear

Although the rules impose no limits on how much airlines for items such as bags, ticket changes and seats can charge, requires airlines to more clearly reveal this and other charges in advertising and on their Web sites. Ads must be the full price, including taxes, now often to fine print are relegated to name a few.

Other provisions increase numbers that encountered in involuntarily from flights (of up to $800 to about $1,300 for the longest delays) must the compensation of vehicle passengers. They also require that reimburse aufgegebenes airlines baggage fees if baggage is lost, as well as airlines immediately customer delays more than 30 minutes. The provisions to impose a policy of maximum four hours on time on the road for international flight delays, which extend for a year in place for domestic flights.

The Department of transportation proposed, these and other passenger protection in June, bring public comment on the ideas, and most considered eligible, ultimately adopted despite the objections of the airlines.

Ray LaHood, the transport Secretary said "passengers have to a right be treated fairly", in a statement on Tuesday. "It is that if an airline loses your bag or get a flight came you, because it was oversold, you should be refunded only common sense." "The additional passenger protection regulations that we are known today helps ensure with respect to treat passengers, which they deserve."

The Government tried to deal with a growing frustration for travelers: confusing fares and hidden fees.

If the end of August's new rules come into force, must airlines disclose prominently any fees on their Web site, including surcharges for luggage, meals, cancel or modify reservations and seat assignments. Although the overview of the new rules of the Transport Department did not specify how these charges seek during online tariff or purchases would have to appear, the Government from baggage fees single room - which are always more complicated become - special attention.

The new rules require airlines and ticket agents passengers current information about excess baggage charges, both before and after buying a ticket reference. Airlines must include also bag fees in e-ticket confirmation sent to passengers.

Another new rule, which requires airlines and ticket agents, surely to spur Wheelback debate include in any advertised price, all taxes and surcharges. That would the the many years of practice so that advertising to list control Government and charges separately change - usually as part of a long, print disclaimer.

Department of transport also stated that it planned a proposal this year of the additional output, charge at all sales outlets, not only on the airline websites appear would require. This is an another hot issue, compare how travel agencies have asked to force the Government, airlines, to share fee data with databases, customers, ticket prices ease.

As a preview of the new rules published on the condition that the information be released until Wednesday in response to the directives only of responses could the air carrier, will be compiled of the Transport Department, they and their organizations during the public comment period of last year filed.

The air transport association, trade group of air carriers, against, for example, the full-fare advertising request, calling the proposal "probably illegal" and point out that other companies such as hotels and the telecommunications companies were not forced, State include in their advertised prices.

"Given the various practices of unbundling services and advertise such services, it is not clear why the airline industry should be treated differently" wrote the air transport association.

More was spirit airlines in their submission, said that forces to advertise prices including additional fees "would be much like McDonald's, only to advertise Burger stage fries and a Coke required."

The air transport Association against a rule, which ultimately adopted, which require airlines, a reservation on the quoted fare without payment, or provide cancellations without penalty for at least 24 hours after a booking is made.

Spirit Airlines wrote that this proposal would be "such as allowing a customer in a grocery store home take a Tetrapack of milk without charge, let in the Sun and then return the next day the spoiled milk."

In a concession to the airlines, the Government limited objections the 24-hour rule, reservations, a week or more, a flight departure date. Department of transport also decided not force to include airlines, their customer service offers in their contracts, what reasons for complaints had been passengers when airlines violated their service obligations. Also, the Department not required that baggage fee is refunds delayed luggage only.

Although the air Association extending paved transport delay opposed to limits for international flights, the Government used this rule, which will apply to domestic and foreign airlines. The Transport Department cited the advanced asphalt passengers experienced foreign airlines during a snowstorm in December last year at Kennedy International Airport in New York as an "important factor" in its decision delayed.

The airlines have warned that this rule of flight cancellations will probably increase. This problem is currently in dispute as analysts, airline representatives and Government officials debate whether the threat of hefty fines for tarmac delays on domestic flights in further cancellations caused last year.


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